The City of Alexandria was awarded a 2020 Solutions Award by the Computer Technology Industry Association’s Public Technology Institute Sept. 3 for creatively responding to physical distancing requirements brought on by the pandemic by providing an innovative system that allows call-takers to work from home, according to the institute’s award statement. In late March, Alexandria became the first city in the country to provide a remote system for emergency call-takers.
According to alextimes.com, “Douglas Campbell, deputy director of the DECC, said the initiative began in February when the department began to test the remote equipment, they already owned for non-emergency use, as case numbers began to rise significantly. In March, after a successful 30-day trial with non-emergency calls, the program shifted to taking emergency calls remotely as well.”
As per alextimes.com, “Given the success of the program, the DECC plans to continue remote calling even after the pandemic. Campbell said having remote technology allows the emergency system to continue to operate during other potential crises, such as natural disasters or large protests that might inhibit workers from getting to the office.”
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